“Many years ago a glossy magazine called “Innovation” (I think) came and went, but one of the articles in it made a distinction I’ve always liked.
Every organization is like music and lyrics. You can say what you want in the lyrics, but what people pay attention to is the music.
If the leaders say, “Innovate, grow” (lyrics) but all you hear day to day is the beat of “cut costs, cut costs” (music), guess what message the people get.
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